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Our Newsletter


About Store Policy, Shipping & Returns

Store Policy

We love to make people happy by providing them the best products for the best price we can. However, we do need to also consider what needs to be done to keep our business running. As such, we reserve the right to refuse business from any or all persons who visit our website, even after an order has been placed, and we reserve the right to cancel and refund any order for any purpose. We only exercise this right rarely. It's not something we want to do, but sometimes things just don't work out.

Returns Policy

Our return policy: While we can't imagine that you'd change your mind about our cool stuff, you can return new, unopened items within 60 days for your choice of your full purchase price back as store credit or a refund minus a 5% restocking fee (not including shipping charges). If the return is a result of OUR error (you received an incorrect item, etc.), we'll pay the shipping costs to get the wrong item returned and the right item to you.

If you've opened the item, used it a few times, and just weren't satisfied with it (again, for reasons that we just can't comprehend), you can return it within 90 days of delivery for half store credit, provided it is in good condition (at our discretion).

If the item is defective, please check with the original manufacturer for warranty service. Be sure to let us know how they treat you, so that we can make sure to only stock products from companies with good customer support.


Shipping

At this time, we only ship to the U.S., Canada,
U.K., Ireland, Sweden, France, Germany, Liechtenstein, Luxembourg, Israel, Australia, and New Zealand. However, we do sell a limited selection of our items on eBay as survivorgeekauctions, and global shipping is permitted. (Note: We will not misrepresent information on Customs Forms. Please don't ask.)

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Packaging

We're sure people wonder why our packaging looks a little...different sometimes. It's because we believe very strongly in not wasting resources, so we try to reuse materials for our packaging whenever we possibly can. It keeps everyone's costs down and keeps our world looking just a little bit nicer.